Welcome
Welcome is the short pitch: what Panelbot is, who it fits, and what changes for your customers and your team once it is running. Panelbot is an AI support layer for hosting companies on cPanel and DirectAdmin, embedded in your billing portal, that handles common tier-one issues like blocked IPs, WordPress errors, email problems, and expired certificates before those tickets reach a human. The assistant reads what a customer wrote, matches it to a known problem, and words a reply. Every check and change goes through a small fixed list of pre-approved operations, ownership is verified in code, and anything risky routes to your team. This section is for owners and support leads evaluating Panelbot: it is not a setup guide. It exists to set honest expectations before you invest time in wiring the widget, your servers, and the billing integration. Once you are ready to build, jump into Getting started.
What this section covers
- What is Panelbot
Panelbot is an AI support assistant for hosting companies that diagnoses and resolves common customer issues on cPanel and DirectAdmin servers.
- Who Panelbot is for
Panelbot fits shared, reseller, VPS, and dedicated hosting providers on cPanel or DirectAdmin who want to clear repetitive tier-one support faster.
Common questions
What is Panelbot?
An AI support layer for hosting companies. It lives inside your billing portal chat, handles common cPanel and DirectAdmin issues automatically, and hands off to your team when it is not confident or when a change needs approval.
Who is Panelbot for?
Shared, reseller, VPS, and dedicated hosts on cPanel or DirectAdmin who want repetitive tier-one tickets cleared faster without giving up control of what changes on their servers.
What changes for customers?
Customers get instant, informed replies in the chat they already use, in more than 50 languages, and a person still steps in for anything the assistant is not sure about or does not have permission to change.
Is this a chatbot or an autonomous agent?
Neither. The AI only translates and words replies. Actions come from a fixed catalog run by code, not by the model, and higher-impact changes always wait for a human.
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