For Your Customers
For Your Customers is the short section you can point your customers at, written in their voice rather than yours, so the chat feels less mysterious. It explains what the chat assistant in your billing portal can help them with, how to describe a problem clearly so they get a useful reply the first time, how ownership verification means the assistant only touches things on their own account, and what happens when a person from the support team steps in. It is deliberately short and plain: the goal is to remove the mystery so a customer opens the chat with the right expectations and gets an answer faster than they would through a form or ticket. Link this section from your help pages or your welcome email so it does the explaining for you, on your own domain, without a login wall in front of it.
What this section covers
- What the chat assistant can do
What the hosting chat assistant can help you fix, how to describe your problem so it finds the cause faster, and how a real person steps in.
Common questions
Can the assistant fix my website?
Often yes, for the common cases: blocked access, WordPress errors, email problems, expired certificates. Anything bigger goes to a person.
Will a human actually help if I need one?
Yes. If the assistant cannot solve it, or you ask for a person, or the fix needs approval, a real member of the hosting company's team takes over with the full chat in front of them.
Is my data safe in the chat?
The assistant can only act on services you actually own. It never sees another customer's information, and sensitive content is never logged.
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