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Compare Panelbot plans

What each Panelbot plan includes, from the card-less Free plan up to Scale, and what changes as you move up: conversation volume and white-label branding.

Choosing a plan

There are five retail plans, Free, Lite, Starter, Growth, and Scale, plus a custom Enterprise contract. Every one of them gives your customers the same 24/7 AI assistant embedded in your WHMCS or Blesta portal, on unlimited cPanel and DirectAdmin servers, with the live Chat Dashboard included. What changes as you move up is mainly how many AI conversations are included each month and whether the widget carries our badge. Two smaller things change too: how many times you can publish your knowledge base in any 30-day window (5 on Free and Lite, 15 on Starter, 30 on Growth, no cap on Scale), and whether you can buy extra chat packs, which are for paid plans only.

Prices, included volumes, and which plan fits which size of host are on Pricing and what each plan costs, and inside the app when you sign in. This page explains what you actually get, so you can match a plan to how much support your customers generate.

What every plan includes

A few things do not change no matter which plan you pick:

  • Unlimited servers. Add as many cPanel and DirectAdmin servers as you run. We do not charge per machine.
  • The full diagnostic engine. The AI recognizes and works through the same range of hosting problems on every plan, from email and WordPress to SSL, DNS, and sites that are down.
  • The safety model. Read-only checks run automatically, riskier changes wait for a human, and ownership is verified in code. None of that is a paid upgrade. See Safety and permissions.
  • A monthly conversation quota. Each plan includes a set number of AI conversations per billing period. Larger plans include more. On a paid plan you can top up without changing plans; on Free you wait for the monthly reset or upgrade. See Usage, quotas, and credits.
  • The live Chat Dashboard, with unlimited seats. Your team can take over any conversation in real time, on every plan including Free. When nobody is online, the escalation files as a ticket in your billing portal instead.

The plans

Free is for putting real tickets through Panelbot before you pay anything. It is the whole product at 30 conversations a month, on unlimited servers, with no card. The Panelbot badge stays on the chat widget.

Lite is for brand-new and micro hosts. It is the most affordable paid way to put 24/7 AI support in front of your customers, something you could never staff around the clock on your own. The Panelbot badge stays on the chat widget.

Starter suits small hosts who are feeling the weight of repetitive first-line tickets. It raises your monthly conversation quota so the AI can handle the day-to-day password resets, “my email stopped working” questions, and WordPress hiccups without pulling your team in.

Starter also unlocks the white-label widget, so the chat carries your brand instead of ours. White-label is the one feature that starts at a price point; the rest of what changes between plans is volume.

Growth is built for established hosts scaling support without scaling headcount. Over Starter it is a higher conversation quota, with the same features.

Scale is for high-volume hosts who want the AI to be their round-the-clock front line. It carries the largest included conversation quota, plus priority onboarding and custom integration help.

Enterprise is a custom contract for hosts with needs the standard plans do not cover. Limits, branding, and features are configured for you rather than bought off a page. If that sounds like you, talk to our team and we will put together a plan that fits.

Monthly or yearly

Every paid plan can be billed monthly or yearly. Yearly billing works out cheaper than paying month to month, and you can switch between the two whenever you like. Your conversation quota resets every month either way: on a yearly plan it resets monthly on the same day of the month your yearly period started, not once a year. On Free it resets monthly on the day of the month you signed up.

Trying it first

The Free plan is how you try Panelbot: wire it into your portal, run some real chats, and see the results before you pay anything. No card, no time limit, 30 conversations a month. Paid plans do not include a trial period; billing starts the day you add a card. Start free on WHMCS or Blesta walks the setup, and Upgrades, downgrades, and the Free plan covers what changes when you pay.

Changing plans later

You are never locked in. Upgrades take effect immediately and are prorated against what you have already paid. Downgrades between paid plans apply right away too: any unused time on your current plan is credited back and put toward your next invoice, and your conversation quota simply moves to the new plan’s level from that point rather than cutting you off mid-period. A paid plan cannot be downgraded back to Free; to stop paying, cancel. You manage all of this yourself from the plans page when you are signed in.