Plans and Billing
Plans and Billing covers the money side of Panelbot: what each plan includes, what a chat costs against your quota, and how the Free plan and cancellation work. Plans are named Free, Lite, Starter, Growth, and Scale, each with a monthly AI conversation quota, plus an Enterprise contract for hosts that do not fit a standard plan. Yearly billing gives two months free; there are no coupon codes and no discount the assistant or a person in a chat can grant on the spot. The Free plan gives you 30 conversations a month with no card and no time limit; paid plans have no trial period, and billing starts the day you add a card. You can cancel yourself in one click and keep access through the paid period. This section is for the person deciding whether Panelbot pencils out, not for the person configuring it.
What this section covers
- Compare Panelbot plans
What each Panelbot plan includes, from the card-less Free plan up to Scale, and what changes as you move up: conversation volume and white-label branding.
- Pricing and what each plan costs
Panelbot prices and included conversation volumes for Free, Lite, Starter, Growth, and Scale, billed monthly or yearly, plus how to size a plan.
- Free plan terms and the 30-chat limit
What the Panelbot Free plan's 30 conversations a month cover, what happens when the allowance runs out, and how billing starts when you upgrade.
- Upgrades, downgrades, and the Free plan
How Panelbot plan changes work: upgrades apply immediately and prorate, paid downgrades credit unused time, and a paid plan never drops back to Free.
- Usage, quotas, and credits
How Panelbot meters AI conversations, when quotas reset, and how prepaid credits and account credit apply automatically and never expire on your plan.
- Discounts and offers
The two standing Panelbot offers, yearly billing at two months free and top-up bundles that never expire. We do not run coupon codes.
- Refunds and cancellation
How to cancel Panelbot, what happens to your access and data, our refund position, and how to remove the widget and agents cleanly if you leave.
Common questions
What does a plan actually include?
A monthly AI conversation quota, the safety and escalation model, and the live Chat Dashboard with unlimited seats, on every plan including Free. Read-only diagnostics do not cost extra on any plan.
What counts as a conversation?
One customer thread against the assistant, however many messages long, is one conversation against your quota. The usage page shows exactly what has counted.
Is there a free trial?
There is a Free plan instead: 30 conversations a month, unlimited servers, no card, no time limit. Paid plans do not include a trial period; billing starts the day you upgrade. A trial started before the Free plan launched runs to its original end date.
Do you run coupon codes or ad-hoc discounts?
No. The two standing offers are yearly billing at two months free and top-up bundles that never expire. Enterprise terms are a separate conversation.
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